Frequently Asked Questions

Your Guide to Meaningful Jewellery

This is your friendly guide to all things ÎLE KEKERE, from shipping to sizing, gifting to gemstone meanings. We’ve curated answers to your most common questions to help make your jewellery journey smooth, intentional, and full of sparkle

Still searching for clarity? Reach out to our team we’re here to support your ÎLE KEKERE experience every step of the way

FAQ

  • What's so unique about ÎLE KEKERE handmade jewellery?

    ÎLE KEKERE is more than just a brand. We're a community-minded platform that provides a variety of innovative services and novel products. We believe in nurturing your potential, guiding you towards new learnings and empowering you on your journey. At its heart, ÎLE KEKERE is your faithful partner in personal growth.

  • How can I care for my ÎLE KEKERE handmade jewellery to prolong its life?

    Caring for your handmade jewellery is easy as a summer's day with a light breeze. Store your special ÎLE KEKERE piece in a dry, cool place, free from direct sunlight. Be gentle, cleaning it with a soft cloth after each wear, and remember, your piece likes to be the last thing on and the first thing off to avoid contact with harsh chemicals and cosmetics.

  • Can I Change Or Cancel My Order?

    If your item is in stock we prepare your order immediately and you will only have a limited window to amend or cancel your order.

    We will confirm if your request has been successful straight away.

  • How Do I Use A Promotion Or Offer Code?

    To redeem a Promotion or Offer Code, add the code to the VOUCHER / OFFER CODE

    box on your Shopping Bag page and click APPLY CODE.

  • Can my ÎLE KEKERE jewellery be repaired?

    Absolutely! Should your jewellery need a little TLC, we offer a comprehensive repair service. Contact us, and we'll make sure your precious piece is right as rain in no time.

  • Do you support ethical and sustainable practices in the production of ÎLE KEKERE handmade jewellery

    Yes! we’re committed to ethical and sustainable practices. All our pieces are made with ethically sourced materials and crafted in ways that respect our earth. Feel good wearing our jewellery, knowing you're part of a positive change. Have a read of Our Story for more information.

  • What materials do you use in your jewellery?

    We believe in crafting delightfully sustainable and ethical pieces. Therefore, we use only responsibly sourced and high-quality materials such as sterling silver, stainless steel and brass. Please see our About Us section for more information.

    All our stones are glass or manmade labstones and our metals are ethically sourced or recycled, using them to create unique, long-lasting fashion jewellery

    We rely on natural and high-quality basic materials so that you can enjoy wearing our jewellery for a long time. All metal elements are made of either vacuum gold-plated silver, brass, copper or stainless steel. We source our metals from the UK and Turkey and our gold-plated 925 sterling silver (vermeil) is made in the UK