Aftercare (100 Days)

We build for wear, not display. If something is not right due to workmanship within your first 100 days, we will put it right. This is aftercare as standard — calm, straightforward support so you can wear your piece with confidence.

  • 100 days of aftercare from delivery date

  • Applies to workmanship and manufacturing faults

  • Simple request process with photo support

WHAT 100-DAY AFTERCARE COVERS.

We will repair your piece at no cost where the issue is the result of workmanship or a manufacturing fault, including:

  • Clasp or fastening issues (e.g., clasp not closing correctly)

  • Chain or link faults (e.g., a link failing under normal wear)

  • Loose findings where a component has not been secured properly

  • Stone setting faults where a stone has become loose due to workmanship

If you are unsure, please submit a request , we will assess quickly and confirm next steps.

WHAT IT DOES NOT COVER .

To keep this clear and consistent, 100-day aftercare does not cover:

  • Normal wear and tear, including surface scratches and minor marks

  • Accidental damage, snagging, crushing, impact, or misuse

  • Water exposure, swimming, showering, humidity, or chemicals

  • Damage caused by lotions, perfume, hairspray, cleaning products, or sanitiser

  • Repairs, resizing, or alterations carried out by a third party

  • Plating/finish wear or colour change over time (including gold plating wearing off)

  • Tarnishing or oxidation where caused by wear, storage, or skin chemistry

ABOUT GOLD PLATING

Gold plating is a surface finish designed for everyday wear, but it will gradually soften with friction, contact, and exposure.

Following the care guidance below will help extend the finish.

HOW TO REQUEST AFTERCARE.

Step 1 | Email us


Send an email with the subject line: Aftercare Request

Include:

  • Your order number

  • The name of the piece

  • A brief description of the issue

  • 2–3 clear photos (including one close-up and one full-piece image)

Step 2 | We review


We will reply with one of the following:

  • Confirmation it is covered and instructions for return/repair, or

  • A request for additional photos/details, or

  • Confirmation it is not covered, with options available to you

Step 3 | Repair and return


Once received, we repair and return the piece to you.

TURNAROUND TIME .

We aim to assess requests within 2–3 working days.

Repairs typically take 7–14 working days from receipt of the piece, depending on the issue and parts availability.

If it will take longer, we will tell you upfront.

If your piece needs attention after the 100-day window, please still contact us.

We will review the issue and, where possible, offer a paid repair option or a practical recommendation.

Some repairs may not be possible depending on the design and extent of damage, but we will always be clear with you.

CARE REMINDERS.

  • Keep jewellery dry; avoid swimming, showering, and direct water exposure

  • Apply perfume, lotions, and hairspray before putting jewellery on

  • Remove jewellery before exercise, cleaning, and sleeping

  • Store separately and dry (pouch or box, away from humidity)

  • Wipe gently with a soft dry cloth after wear

For full guidance: Visit The Maison

NEED AFTERCARE?

Aftercare is assessed fairly on a case-by-case basis. Proof of purchase may be required.

Start an aftercare request

Aftercare FAQs

  • It covers workmanship and manufacturing faults identified within 100 days of delivery.

    Typical examples include clasp/fastening faults, chain or link failures under normal wear, components coming loose due to workmanship, and stone settings that become loose due to workmanship.

  • It does not cover normal wear and tear, accidental damage, snagging or impact, misuse, water or chemical exposure, third-party alterations, or finish changes that happen with wear over time.

  • No. Gold plating is a surface finish and it will gradually soften with friction, contact, and exposure. We cannot re-plate items as part of 100-day aftercare.

    If you are unsure whether what you are seeing is normal wear or a fault, please contact us with photos and we will advise.

  • Email us with your order number, the name of the piece, a brief description of the issue, and 2–3 clear photos (one close-up and one full-piece image). We will confirm next steps once we have reviewed.

  • We aim to review requests within 2–3 working days. Once your piece is received, aftercare work typically takes 7–14 working days, depending on the issue and parts availability.

    If it will take longer, we will tell you upfront.

  • Usually, yes. We will confirm whether return is needed after reviewing your photos. If a return is required, we will provide clear instructions.

  • Please still contact us. We will review your piece and, where possible, offer a paid repair option or a practical recommendation.

    Some repairs may not be possible depending on the design and extent of damage, but we will always be clear with you.

  • Keep jewellery dry, avoid perfume/lotions directly on the piece, remove before sleep/exercise/cleaning, store separately, and wipe with a soft dry cloth after wear.

    For gold-plated pieces, minimise friction and avoid stacking tightly with heavier chains.

  • Yes. They will need the order number (or the purchaser’s name and purchase date) and clear photos so we can locate the order and assess the request.

  • Aftercare is for support with workmanship faults. If you are looking to return rather than repair, please use the Returns process instead (where applicable) and contact us promptly so we can advise on the correct next step.